openerp - Helpdesk option for normal users in open erp 7.0 -

openerp - Helpdesk option for normal users in open erp 7.0 -

i want know how can add together helpdesk alternative normal project/user. i've tried , i've added item under grouping access rights, module name crm.helpdesk.

i've tried portal user user not able find helpdesk option.

i nontechnical person able understand if help dig out problem.

please help me find out solution.

helpdesk means crm_helpdesk? install crm_helpdesk module , give permissions users this:

give next rights usr when u creating user settings>users>create....

application sales=user: own leads human resources=employee sharing=user administration=

openerp openerp-7 odoo